How to Resolve Conflict To resolve the conflict, each party needs to communicate clearly and honestly in order to get their point across. Make sure you approach the situation calmly without insults and violence. By staying calm, you can accurately read and interpret verbal and nonverbal communication. By avoiding disrespectful words and actions, you can resolve a problem faster.
There are both healthy and unhealthy ways of managing and resolving conflict;
Unhealthy - An inability to recognise and respond to the other persons’s point of view - Hurtful and resentful comments. - Lost of respect, shaming and fear of abandonment - An inability to compromise
Healthy - To recognise and respond to the other persons point of view. - Calm, non-defensive and respectful reaction. - The will to forgive and move past the conflict without holding resentments. - The will of compromise.
When you are in a conflict, try putting yourself “in the other persons shoes”, so you see the situation in the other persons point of view.
Here are some steps and tips that can help you resolve a conflict in a healthy manner!
Remember to resolve the problem calmly as possible: 1. Talk to the person whom you’re in conflict with. Admit that you have disagreements and let that person know how you feel by discussing the problem without trying to hurt them. 2. Relax! Give yourself time to cool off if you or the other person feels too angry to talk about the problem. 3. Explore your true feelings, maybe write them down. 4. Listen to your partner’s point of view. There are two sides to every story. Respect their views. 5. Try to negotiate. The most affective and best way of negotiating is being Assertive. Being Assertive puts forward their own needs and viewpoints but maintains their respect and listens to what the other person has to say without judgement. 6. COMPROMISE. Each person has to give up something, rather than expect everything their own way, while protecting what is most important to them. If one person gets everything their own way, this builds resentment from the other person and will damage the relationship in the long term.